LECCO, Italy—OMET Virtual Access, the new multi-language OMET app, is ready to upset remote service and remote installations, according to the company. It was developed with foresight just before the pandemic and tested with excellent results during the lockdowns of a difficult 2020. With the ability to translate 64 languages, both voice and chat, the app allows the company’s service to operate with maximum effectiveness and timeliness.
NOVA is managed directly from OMET offices, allowing the OMET technicians to work in the customer’s virtual reality and to guide the local staff on the needed operations with the utmost precision for solving the problem.
“What distinguishes this app from the others is the instant translation and the ease of customer interaction. Thanks to NOVA, over the recent months we have been able to solve customers’ requests in all continents without the physical presence of our technicians. We managed to carry out maintenance and complete replacement of machine parts, virtually guiding the staff on site,” explained Antonio Muraca, OMET assistance manager. “We already had the opportunity to successfully test the app during the lockdown and we think NOVA will be the protagonist in the future also for remote installations carried out by local collaborators.”
To use the new app, registration must be completed to allow OMET to immediately recognize who is calling and identify the customer and its machines. Then, a technician will be able to operate and guide local staff with maximum safety.
The NOVA app is already available from online stores (both Android and iOS), by entering “OMET Nova” as a search. This year, it will be included in sales contracts. It is suitable for any OMET machine. To use it, all you need is a smartphone or a tablet.
“The NOVA app is already active globally and represents a revolution for the world of assistance. With the pandemic underway, it becomes the key to manage any type of remote technical intervention, from installation to fault repair, without any delay or loss of effectiveness. However, OMET does not consider it a simple goal, but the first step towards an even more ambitious goal: 24-hour assistance,” commented Marco Calcagni, sales director.