CRAWLEY, England—Infigo Software, with its decade-long history of deploying its comprehensive web-to-print and related applications around the world, has announced its continued expansion into the US web-to-print market through its partnership with Devia Software.
As its partner, Devia offers a variety of web-to-print solutions, including RFP and RFQ consulting, template creation; skinning Infigo’s market-leading web-to-print platform, Catfish; software integration; and customizing Infigo’s flagship product, MegaEdit, the online editor that delivers unrivaled flexibility and functionality.
Superior customer support has always been at the forefront of Infigo Software. With the newly formed relationship with Devia, Infigo will be able to increase its support to 13 hours a day, which is an additional five hours dedicated to serving its customers.
Greg Young, customer success director, said, “We have been working with the Devia team for over 12 months now, and, in that time, we have seen a real increase in customer interaction and support. Their technical knowledge, customer service and web-to-print background bring a wide skill set to our Customer Success Team for all of our users to benefit from. We decided from the start not to restrict the Devia team solely to our US customers, so it means that clients in Australia, the United Kingdom and mainland Europe get access to them as well. Being able to provide 13 hours of support a day, from both UK and US teams to our ever-expanding client base is somewhat unheard of and we are proud to offer it!”
With over 10 years of experience partnering with print, enterprise and brand clients to assist it with its offerings in the web-to-print and distributed marketing space, Devia recognized the value of Infigo’s Catfish platform and wanted to bring Infigo’s suite of products to its customers. Steven OBrien, co-founder, said, “Our partnership with Infigo extends deep into our team here in the US. It not only extends support hours, but it also offers our clients access to a suite of resources who can assist them in other areas. Whether a salesperson needs to pitch a feature they are not currently using or a technical person is stuck on an issue with the API in a custom application, we’ve built and grown our team to handle these situations and to give our clients not only extended hours but extended options. We are thrilled to be a part of the journey!”