CHARLOTTE, NC—FLXON Inc. announces the establishment of a new Customer Priority Service at its operational headquarters in Charlotte, NC. This new service is staffed by a knowledgeable team of bilingual specialists able to process inquiries related to products and services offered by the company.
In addition, customers now have direct access via two new Priority Service email “Hot Lines,” assuring acknowledgement within minutes. Customers can place new orders, track existing orders, get answers to technical questions and schedule plant visits. The Customer Priority Service Hot Lines are monitored seven days a week, assuring prompt response to urgent matters as they arise, regardless of when.
According to company President Paul Sharkey, “We have more than doubled the number of customer satisfaction team specialists and added these two hot lines in response to a rapid increase in the number of new customers gained this year—most notably in Mexico.”