LECCO, Italy—OMET has long been committed in customer care with the goal of an interactive and real-time assistance, by increasing the precision of diagnostics and implementing a digitalized value chain. The most recent step in this direction is the creation of a Spare Parts Department, activated a few months ago and already highly appreciated by the market for its efficiency and speed of services, according to some recent surveys.
“Our goal is to ensure our customers’ productivity always at the highest level,” said Marco Pagani, OMET Spare Parts Department manager. “With this aim, we created a specific warehouse for the supply of spare parts and we guarantee express shipments the same day we receive the request. Also taking advantage of the work of our foreign branches, we work every day to get the right spare part, in the right place, at the right time.”
The service is based on a structure that recently took advantage of a new extended warehouse management system, to maximize the efficiency of the warehouse activities. A further digitalization of the service is planned for the near future, in addition to direct contact and visits to customers’ facilities by the OMET Customer Care operators.
“Reliability is one of the pillars on which OMET has built its reputation,” explained Marco Calcagni, OMET sales and marketing director. “We make increasing investments in customer care and in active policies towards customers, because market satisfaction is our priority: our machines and our services must bring efficiency, productivity and profit to the customer’s home.”