CHARLOTTE, NC—Comexi, a specialist in machinery solutions for the printing and converting industry of flexible packaging, announced it has strengthened its presence in the North American market by expanding its Technical Service Department (SAT) in the United States and Canada. The group has just incorporated two new service technicians and appointed Olof Buelens as the new Comexi North America vice president for sales and technical service.
This reinforcement is part of the enhancement process of the Technical Assistance Service that Comexi launched in 2015. So far, this process has already included the installation of a new enlarged spare parts warehouse in Charlotte, NC—the same city where the new headquarters of Comexi North America are located, which serves all of the United States and Canada.
In this way, the company’s technical service is meant to be closer, effective and faster, following the demanding requirements of these markets. This is an improvement which, with the expansion of Comexi North America’s spare parts stock, currently enables shipping to most of the required parts to U.S. and Canadian customers directly from the group’s facilities in North Carolina. In addition, the group plans to continue expanding its team and improve the care network in this region, a key area for the company’s development plans.
In this line, Comexi will expand its stock of spare parts exclusively for the U.S. market, improving its efficiency and attention. In parallel, the increasing technical team will serve to provide optimal support to Comexi’s large number of clients, especially in the southern United States, such as Texas, Arizona and Louisiana. In the coming years, Comexi plans to add new professionals to the technical support team and, at the same time, expand the services offered, adapting to new technologies.
Comexi’s US Technical Service team is made up of a wide range of professionals who offer assistance throughout the life of the machine, once the equipment is already permanently installed on each client’s plant. SAT counts on electronic engineers, application engineers and multipurpose mechanics that offer 24 hours a day attention, seven days a week, including holidays. Also, with the goal of providing immediate response to the customers, Comexi’s SAT has different levels of intervention: remotely from its headquarters in Riudellots de la Selva (Girona, Spain) or in person, in each country.
In addition, the technical support team is also responsible for supplying the necessary spare parts for each machine and provides the customers with the latest improvements that extend the useful life and extract the maximum performance of their equipment.
In order to maximize client’s productivity, this service department offers additional preventive maintenance services such as annual checks of maintenance programs, and machine condition analysis or changing parts. They also have a wide range of personalized attention proposals with technical machine audits, monitoring audits, transfer of equipment, technical training or updates to optimize the performance of the machines.