GURNEE, IL—Domino continues to grow and invest in resources for its digital printing business with the appointments of several new hires in service and support roles within North America.
Steve Daily joins Domino as technical support manager, Digital Printing North America. Steve’s responsibilities include managing the help desk/phone support, escalation and training departments.
Steve has an extensive background in the printing industry and comes to Domino from Colordyne, where he spent the past seven years as product manager responsible for product design, technical support and training. Previous to that, Steve was a principal engineer at QuadTech where he was involved with design and analysis of technology solutions associated with color control and process optimization. Steve’s resume also includes 14 years at RR Donnelley as project manager in R&D on the implementation of leading-edge manufacturing technologies and innovations for reducing costs, improving efficiencies, and enhancing quality.
Steve holds a number of patents for print imaging and control solutions, has a Six Sigma green belt, and has a computer science degree from Benedictine University, Lisle.
Mark Meyer, technical director for Domino Digital Printing North America, said, “We continue to enhance and develop the support organization to better serve our growing customer base and improve the customer experience. As part of this, we are emphasizing the focus of our internal support team to provide superior technical help to customers; the help desk, escalation and training departments will report to Steve. His technical expertise, along with his process skills, will enable him to really help move us to the next level.”
Steve’s appointment allows Service Manager Tom Grencik to focus on the customer-base, managing field service and providing rapid break-fix response to Domino customers. Tom and Steve both report to Mark Meyer.