GURNEE, IL—Domino continues to grow its digital printing business with the addition of Ralph Sanchez as regional service manager for Domino North America. He joins the company with more than 25 years’ experience in management positions, with a focus on senior level operations leadership and customer engagement roles.
Sanchez has built a career optimizing processes and managing teams to better support customers. He spent 32 years with Xerox in positions that included operations manager – technical escalations, program manager – strategy and optimization, field manager – technical services, and field service engineer. In addition, Sanchez was also a Corporate Lean Six Sigma Black Belt—a subject matter expert in process optimization, leading multiple enterprise-wide projects to successful completion in shorter than expected cycle times.
After more than three decades with Xerox, Sanchez joined AGFA Graphics in 2018 as western region service manager. In that role, he led a customer-facing organization that supported customers and service requests. His responsibilities also included cultivating the technical and career growth of field service engineers and developing and administering performance reviews of the team; translating customer requirements into supplier specifications with responsibility for implementation, inspection, and evaluation; providing direct support to the sales organization; delivering corporate training initiatives ensuring compliance, and P&L responsibility.
Why is now is the perfect time for Sanchez to join Domino? With record sales in each of the past five years, the Domino North America Digital Printing business has continued to grow its install base significantly with digital presses and printers being added by converters from coast to coast. In parallel, the Service and Support team has grown by leaps and bounds. Less than four years ago, Service Manager Tom Grencik joined Domino to lead a team of field service engineers, and present day that team has multiplied fivefold. With the outstanding work that Tom and the field service team have done, ‘strength in numbers’ continue with the addition of Ralph. Tom will focus on the eastern region, and Sanchez will oversee the western region.
On joining Domino, Sanchez said, “I jumped at the opportunity to join a company that is growing and is committed to continuing to build a world-class service organization.”
Mark Meyer, technical manager of Domino Digital Printing North America, said, “It’s easy to see why we are very excited to have Ralph on our team. He brings tremendous perspective, experience, and success and he will continue to thrive at Domino. Ralph will build on what has already been started, focusing on the provision of exceptional service to our customers and our field service engineers. With the outstanding foundation that Tom Grencik and our field service team have established, coupled with our tremendous growth, now is the perfect time for Ralph to join Domino.”
Sanchez has a Bachelor of Science in business administration, management and operations from the University of Southern California. He lives in Los Angeles, CA with his wife Melinda Jo, son Luke and daughter Sophia Jo.